Refund policy

Return and Refund Policy

Thank you for shopping at Your Magic Moments. We aim to ensure your complete satisfaction with your purchase. If you are not fully satisfied, we are here to assist you. Please review our Return and Refund policy below:

Returns

• Eligibility: Returns are accepted if the item is unused, in its original condition, and in the original packaging.
• Non-returnable Items: Unfortunately, personalized or custom items, and gift cards are not eligible for return.
• Return Process: To initiate a return, please contact our customer support team at info@yourmagicmoment.com with your order number and a brief reason for the return. Our team will guide you through the return process.

Refunds

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
• Shipping Costs: Shipping fees for returns are non-refundable. You are responsible for the return shipping costs unless the item is defective or incorrect.

Exchanges

• If you wish to exchange an item, please follow the return process and place a new order for the item you would like to receive. Exchanges are subject to product availability.

Damaged or Defective Items

• If your item arrives damaged or defective, please contact us immediately. We will provide a full refund or replacement based on your preference.

Order Cancellation

• You may cancel your order within a reasonable timeframe after purchase for a full refund. After this period, cancellations will be handled based on the return policy.

Contact Us

If you have any questions or need assistance, please contact our customer support team at info@yourmagicmoment.com or +1 (888) 850-415. We are happy to help!